We know how important your order is, so we aim to fulfill orders as quickly as possible! While we cannot cancel or change an order once it is in processing, you are welcome to return your items in accordance with our Easy Returns Policy once your order has been delivered to you.
There are several reasons why your order may have been cancelled:
The item(s) sold out.
There is a delay in replenishment for your item(s).
We are unable to verify your billing information and/or your billing address does not match the credit card on file for the order.
If the billing address stated on the order does not match with what the credit card issuer or bank has on file, please contact your credit card issuer or bank to verify that the billing information is correct. Once updated, you may create a new order using the correct billing address.
Note: If your order is cancelled for any of the reasons above, you will receive an email confirming your order’s cancellation. The full amount of the order will be refunded back to the original form of payment used. Refunds can take up to 2-5 business days to clear and 7-10 business days for the amount to post to your account, depending on your financial institution. If your order is cancelled and you used an E-Gift Card to purchase, please reuse the E-Gift Card on your next purchase.
Good news! We get new items daily and often restock our most popular items. Simply contact us to know when a product will be back in stock and we will notify you by email on when it will be back in stock.
Helpful Hint: Act quickly when you find a style, size, or color you like! Due to the fast fashion nature of our business, we never guarantee that an item will be restocked.